Privacy Policy

atOnce Ltd ACN 132 957 638 (atOnce) is bound by the National Privacy Principles contained in the Commonwealth Privacy Act. atOnce may review and update this privacy policy statement to take account of new laws and technology and changes to our operations. All personal information held by atOnce will be governed by our most recent policy, posted on this website.

atOnce collects personal information from a variety of sources, including from members of the public, prospective employees, mailing lists, contractors and business partners. The personal information atOnce collects includes (but is not limited to) name, address, contact details and, where relevant, financial information, including credit card information. atOnce obtains most personal information through the atOnce registration processes for both service providers and consumers. atOnce stores all personal information that we collect. atOnce may use a feature of your browser called a cookie to assign your computer a 'User ID'. Cookies do not contain information by which atOnce can identify you. They identify your computer to our servers. You may configure your browser so that you are notified before a cookie is downloaded or so that your browser does not accept cookies. atOnce may use information contained in cookies to make assumptions about the user of the computer and to provide users of that computer with focused advertising which atOnce believes may be of interest, based on that information. To disable your cookies, please refer to the help menu within your Internet browser. atOnce endeavours to collect personal information about an individual only from that individual. In some circumstances atOnce may obtain personal information from a third party. If you provide personal information about another person to atOnce, atOnce requests that you inform that person you have done so and provide them with a copy of this policy.

atOnce may use information it collects from you for the primary purpose for which it is collected and for such other secondary purposes that are related to the purpose of the collection. atOnce generally uses personal information to:

  • provide you with the services you have requested;
  • personalise and customise your experiences on the website;
  • help atOnce manage and enhance its services;
  • communicate with you;
  • provide you with ongoing news and information about atOnce; and
  • other purposes necessary and incidental to the provision of goods and services by atOnce to you.

In most cases where atOnce asks you to provide information about yourself, if you do not provide us with that information, we will not be able to provide you with the requested product or services.

atOnce may provide your information to:

  • parties engaged by atOnce or related companies to perform functions on its behalf, such as processing credit card information, mailouts, debt collection, marketing, research and advertising; and
  • third parties authorised by you to receive information held by atOnce.

If atOnce sells its business, personal information may be part of the assets transferred to the purchaser.

"Sensitive Information" means information relating to a person's racial or ethnic origin, membership of political bodies, religion, membership of a trade union or professional or trade association, sexual preferences, criminal record and health. atOnce will only use and disclose Sensitive Information for the purpose for which it was provided or a directly related secondary purpose or as allowed by law unless you have agreed otherwise.

atOnce uses its best endeavours to protect the personal information it collects from misuse, loss, unauthorised access, modification or disclosure by various means including firewalls, password access, secure servers and encryption of credit card transactions.

atOnce endeavours to ensure that the personal information it holds is accurate, complete and up-to-date. You can update your registration information via the website. Otherwise, please contact atOnce. Where personal information is no longer required by atOnce, it will be destroyed or de-identified. You have the right to seek access to the personal information held about you and to advise atOnce of any inaccuracy. There are some exceptions to this right set out in the Privacy Act. If you make an access request, atOnce will ask you to verify your identity and specify what information you require. atOnce may charge a fee to cover the costs of meeting your request. For more information about privacy issues in Australia and protecting your privacy, visit the Australian Federal Privacy Commissioner's website.